Privacy Policy

Introduction

Raw & Paw Naturals LLC ("Raw & Paw Co.," "we," "us," or "our") operates the website rawandpawco.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

Personal Information

When you make a purchase or create a wholesale account, we may collect:

• Name, email address, and phone number
• Shipping and billing address
• Payment information (processed securely by Shopify — we never store credit card data)
• Business information (for wholesale accounts only)

Automatically Collected Information

When you visit our site, we may automatically collect:

• Browser type and version
• IP address and approximate geographic location
• Pages visited and time spent on our site
• Referring website or search terms
• Device type and operating system

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and receipts
• Respond to your questions and customer service requests
• Send marketing communications (only with your consent — you may opt out at any time)
• Improve our website, products, and customer experience
• Prevent fraudulent transactions and monitor against theft

How We Protect Your Information

We implement a variety of security measures to protect your personal information. All payment transactions are processed through Shopify's PCI-DSS compliant payment infrastructure. We never store or have access to your full credit card information. Our website uses SSL/TLS encryption, Content Security Policy headers, and other industry-standard security measures.

Third-Party Services

We use the following third-party services that may collect information:

• Shopify — E-commerce platform and payment processing
• Google Analytics — Website traffic analysis
• Meta (Facebook) Pixel — Advertising measurement
• Microsoft Clarity — User experience analytics
• Judge.me — Product review collection

Each of these services has its own privacy policy governing their use of your data. We encourage you to review their policies.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at info@rawandpawco.com.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: info@rawandpawco.com
• Business: Raw & Paw Naturals LLC
• Location: Oklahoma City, Oklahoma, United States